Questions? Concerns? Interested in learning more about custom sizing or custom design orders? Our support team will be happy to assist you.
We're open 9AM-5PM EST, excluding weekends and holidays.
For arrival time questions:
Please see our FAQs Page. Please note that we cannot provide order status updates or estimates on delivery arrival. You will receive a tracking number when your order ships.
All orders ship from our facilities within 2-5 BUSINESS DAYS (about 1 calendar week). Rest assured that all orders are on time and will ship within the scheduled time frame.
Orders do not ship on weekends and we are closed on holidays. You will receive a notification on the day your order is scheduled to ship. You may then track your delivery, however please then allow up to 24 hours for your tracking number to update. Let us know if you do not receive a tracking number within 6 business days of placing your order.
Please Visit our FAQs Page:
To receive the fastest answer, please first visit our FAQs Page for questions about order status, address changes, making an order modification or cancellation, and other common questions before contacting customer support. If your order has shipped and you would like to reroute the address, you must contact USPS for assistance.
When your order arrives, it will come with a protective brown or blue layer on the front. Carefully peel the layer off from the corner and be careful not to scrape the surface. The protective layer will peel off with ease once lifted.
If you contact customer support, please provide
1. your order number,
2. the name you placed the order under, and
3. your full detailed inquiry
You will receive an email response or call back within 1 business day. If your matter is time sensitive and you do not provide enough information in the initial email, we may be unable to accommodate your request.