Refund policy

We have a 14-day return policy for damaged items, which provides you 14 days after receiving your item to return it to us. You must send us a photo of the damage within 48 hours of receiving the item to be eligible for the refund or replacement. 

To be eligible for a return, your item must otherwise be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pictical.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, due to the fact that all our orders enter design and production immediately after order confirmation, we cannot accept order cancellations or modifications. If you would like to submit a request for cancellation or a modification to your design, please contact info@pictical.com within 12 hours of your purchase to request consideration. If we are able to accommodate the request, you will be charged a $7.00 change or cancellation fee.

You can always contact us regarding any return questions at info@pictical.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue. Orders are printed in the quality that's received so if the original image provided was unclear or of low quality, this will not constitute a damaged order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.